Refund Policy

This policy applies to purchases of clearly identified software products, hosted access, subscriptions, downloads and non-cashable product-usage credits owned or operated by Global Solutions Management LLC.

Product-specific terms shown before purchase and the procedures of the checkout provider or Merchant of Record may also apply. Nothing in this policy limits statutory rights that cannot lawfully be excluded.

Products are delivered electronically through account activation, hosted application access, download, email or another clearly described digital method. No physical goods or shipping-based returns are covered by this policy.

Where a third party processes a purchase or acts as Merchant of Record, that provider may administer the refund, payment reversal or dispute and return funds through the original payment method under its buyer terms. GSM may provide product-delivery, access, usage and support records needed to review the request.

A refund may be approved where, for example:

• the customer was charged more than once for the same purchase;
• the customer was charged the wrong amount;
• paid access, a download or purchased credits were not delivered;
• a product-side technical issue prevented material use and could not be resolved within a reasonable period;
• the purchased product was materially different from the description presented before checkout;
• the purchase was unauthorised and the claim is supported by available evidence;
• a refund is required by applicable law; or
• GSM or the checkout provider determines that a refund is appropriate in the circumstances.

Unless required by law, a refund is not normally provided where:

• the customer changes their mind after materially using or downloading the product;
• the customer no longer needs the product;
• a subscription renewed because it was not cancelled before the renewal date;
• the product matched the description but did not produce a hoped-for business result;
• the customer's device, browser, internet connection, permissions or third-party account caused the access problem;
• usage credits have already been materially consumed;
• the account was suspended for fraud, unlawful use, abuse or breach of the Terms; or
• the request is fraudulent, abusive or part of repeated refund misuse.

Customers should cancel before the next billing date to prevent a future renewal. Cancellation stops future recurring charges and normally leaves paid access available until the end of the current billing period. A cancellation does not automatically refund a charge already made.

The terms shown when a trial or introductory offer is started will state whether payment details are required, whether the offer converts to a paid plan and when cancellation is required. A free trial that does not take payment does not create a refund entitlement.

Product-usage credits are non-cashable units. Where a credit pack has not been used, a refund request may be considered. Where credits have been partly or fully consumed, a refund may be declined or limited to the unused portion unless applicable law requires otherwise.

Submit a request through the website contact form as soon as possible and normally within 14 days of the purchase or renewal. Include:

• the customer's full name;
• the email address used for the purchase;
• the product and plan purchased;
• the order, invoice or transaction reference;
• the purchase or renewal date;
• the reason for the request; and
• screenshots or other evidence where helpful.

Do not include full card details or passwords.

Requests are reviewed in good faith and additional information may be requested. Where approved, a refund is normally returned to the original payment method through the checkout provider. Bank or card processing times may affect when the funds appear. We aim to provide an initial response within five business days.

Customers are encouraged to contact support first so an issue can be investigated promptly. If a chargeback or payment dispute is opened, relevant delivery, access, usage, billing and communications records may be provided to the checkout provider, card network or bank, and product access may be paused while the matter is reviewed.

Nothing in this policy limits consumer or other legal rights that cannot lawfully be excluded. Where mandatory law gives a customer greater rights than this policy, the mandatory law applies.

This policy may be updated from time to time. The revised version will be posted on this page with an updated date.

Refund and billing requests should be submitted through the website contact form. Select the billing or refund category and identify the relevant product.