Privacy Policy

Global Solutions Management LLC is a Delaware limited liability company that develops, owns and operates software businesses and digital products. GSM is the data controller for personal information handled through this corporate website, including corporate enquiries, privacy requests, company administration and shared billing support.

Individual products publish additional privacy information for their own functionality, accounts, customer data and service providers. The relevant product notice should be read alongside this policy where a product is being used.

Privacy requests and data protection complaints can be submitted through the secure website contact form. Select “Privacy / data request” and identify the relevant website, product, account or enquiry. Do not submit passwords, full payment-card details or unnecessary sensitive information.

The contact form may collect a name, email address, company or organisation, enquiry category, message and consent record. Technical logs may include IP address, browser information, requested pages, timestamps, error details, rate-limit records and security signals needed to operate and protect the website.

Where a person uses a GSM-owned product, GSM or its service providers may handle account identifiers, profile information, authentication records, product settings, uploaded content, usage data, support correspondence and security logs as described by the relevant product privacy notice.

Payments may be processed by a payment provider or Merchant of Record identified before checkout. That provider may collect payment and billing details, tax information, fraud-prevention signals and transaction records under its own privacy terms. GSM may receive limited information such as customer contact details, product and plan, order reference, subscription status, payment status, refund status and invoice information needed to provide access, support customers and maintain business records. GSM does not directly collect or store full card details on this corporate website.

Information may be used to respond to enquiries, provide and secure product access, administer subscriptions and digital delivery, provide billing or refund support, handle privacy rights and complaints, prevent fraud, investigate misuse, keep accounting and compliance records, exercise legal rights and improve the website and products.

Depending on the circumstances and applicable law, information is handled to take steps at a person’s request before a contract, perform a contract, comply with legal obligations, pursue legitimate business and security interests, establish or defend legal claims, or on the basis of consent where consent is requested.

Information may be processed by providers supporting hosting, databases, authentication, email, communications, security, customer support, accounting and payments. Some providers may process information outside the individual’s country. Where required, contractual or other lawful safeguards are used for international transfers.

The corporate website may use essential technical storage and limited hosting or security data needed to operate and protect the site. It does not currently use advertising cookies. Further details are provided in the Cookie Notice. Product websites may provide separate cookie information where their use of technology differs.

Information is retained only for as long as reasonably needed for the purpose collected, including customer support, service delivery, fraud prevention, security, accounting, tax, legal and compliance requirements. Rate-limit records are retained only for abuse prevention and are not used for advertising or customer profiling. Different categories may have different retention periods.

Reasonable administrative and technical measures are used to protect information against unauthorised access, loss, misuse or disclosure. These include access controls, restricted administration routes, security headers, input validation and abuse-prevention controls. No internet service can guarantee absolute security, and customers are also responsible for protecting their credentials and devices.

Depending on applicable law, individuals may request access, correction, deletion, restriction, objection or portability, or may withdraw consent. Some information may need to be retained where the law requires it or where it is needed to establish, exercise or defend legal claims. Identity may be verified before a request is completed.

A person who believes GSM has not handled personal information properly may submit a complaint through the contact form using the privacy category. The complaint should explain what happened, the information or product involved and the outcome sought.

Where UK data protection complaint requirements apply, GSM will provide a clear complaint route, acknowledge the complaint within 30 days, investigate it appropriately and communicate the outcome. A person who is dissatisfied may also complain to the UK Information Commissioner’s Office or to another competent supervisory authority that applies to them.

Global Solutions Management LLC does not sell personal data.

The corporate website and GSM’s business software portfolio are not directed to children. Do not submit personal information about a child through the corporate contact form unless it is necessary and lawful to do so in connection with a specific enquiry.

This policy may be updated when the website, products, providers or legal requirements change. The revised version will be posted on this page with an updated date.